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Billing and refunds

Refund Policy

This Policy explains cancellation and refund treatment for Metrify digital memberships.

Last updated 24 July 2026Effective upon publication
This document is a carefully prepared operational template for Metrify. It should be reviewed by qualified legal counsel before public launch, particularly for tax, consumer-protection, and jurisdiction-specific requirements.

1. Digital access

Metrify provides digital access that may be provisioned shortly after successful payment. Because the service can be delivered and used immediately, purchases are generally final once access has been successfully provisioned, except where this Policy or applicable law requires otherwise.

2. Circumstances considered for refund

Metrify may consider a refund where:

  • the customer was charged more than once for the same membership period;
  • the payment was unauthorized and the claim is supported by reasonable evidence;
  • Metrify was unable to provision the purchased access after a reasonable opportunity to resolve the issue;
  • the purchase materially differed from the access description shown at checkout; or
  • a refund is required by applicable consumer law.

3. Circumstances normally not refundable

Refunds are normally not issued for change of mind after access is provisioned, failure to cancel before renewal, dissatisfaction arising from market outcomes, incompatibility caused by unsupported customer systems, non-use, failure to read disclosed terms, or suspension resulting from breach or account sharing.

4. Request window and procedure

Submit a request to support@metrify.pro as soon as possible and, where practicable, within seven calendar days of the relevant charge. Include the purchase email, transaction reference, reason, and supporting evidence. This request window does not limit mandatory rights that cannot legally be waived.

5. Cancellation is different from refund

Cancelling a subscription prevents future renewal but does not automatically reverse an already-processed charge. Unless a refund is approved, access ordinarily continues through the paid term.

6. Processing and payment disputes

Approved refunds are returned through the original payment method and may take additional business days to appear depending on the processor, card network, currency conversion, and bank. Customers should contact Metrify before initiating a chargeback so the issue can be investigated promptly.

7. Promotions

Promotional purchases are subject to the same quality and legal protections as standard purchases. A discounted price alone does not create an additional refund entitlement.

8. Contact

Refund and billing requests should be sent to support@metrify.pro.